Careers
Passionate about changing people business?
Join our team of committed doers.
Junior Operations Manager (m/f/d)
- Based in Berlin (hybrid work model), full-time
- Starting: November 2024
ABOUT THE ROLE
We are seeking a proactive and detail-oriented Junior Operations Manager to join our team. In this role, you will support various aspects of our operations, contributing to the smooth running of our systems and processes. If you have a knack for problem-solving, data analysis, and thrive in a dynamic environment, we would love to hear from you.
You would co-own…
- Assisting with the maintenance and updates of our CRM and Learning Management Software.
- Managing and support a large cohort of learners, ensuring their needs are met effectively.
- Reporting on internal operations and program-specific operations, providing insights and recommendations.
- Creating and maintaining dashboards and data visualizations to support decision-making processes.
- Performing general workforce management tasks, including scheduling and forecasting.
- Supporting facilitators with online live sessions, ensuring smooth execution.
- Collaborating with the operations manager to address various issues, from learner requests to technical implementations.
- Help setting up complex administrative and technological processes.
- Coordinating and scheduling a large number of training sessions across multiple time zones.
… and develop…
- Operational excellence in the Learner experience
- Possibilities for scaling new and existing programs
- Operational excellence within The DO internally
This is what you can expect…
In the first month, you will complete your onboarding, learn the essential factors of The DO programs and meet the team.
After three months, you will have a solid understanding of tech and tools used at The DO and will be supporting the delivery of a large scale program and assisting in improving internal operational structures.
After six months, you will bring your own ideas for improvements and work on a project to realise one of these ideas.
After one year, you will be looking to bring impact beyond your current tasks.
ABOUT YOU
To thrive and grow in this role, you will likely be:
- Proficient in using Workforce Management (WFM) and time-tracking software.
- Experienced with Customer Relationship Management (CRM) systems.
- Adaptable with an ability to forecast operational needs.
- Proficient in reporting and data analysis.
- An expert in data visualization tools.
- Advanced in your Excel/Gsheet skills.
- Proficient in capacity planning and resource management.
- Analytical and problem-solving abilities.
- Fluent English language skills
… And will likely have:
- Experience with SQL, relational databases & Business Intelligence (BI) software
- Excellent collaborative skills and stakeholder management.
- A degree in Business Administration or a related field.
- Minimum of 2 years of experience in an operational role.
This profile draws on our experience with people who have been successful in this role in the past. We warmly encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!
THE DO
At the award-winning DO School, we unlock the potential of your people — turning teams and individuals into the drivers of your future success.
Accelerate and sustain the change that will make your organization successful in tomorrow’s economy with The DO Catalyst.
The DO is an inclusive organization and explicitly welcomes applicants from diverse backgrounds, whether that’s ethnicity, religion, sexual orientation, age, citizenship, disability or alternative professional paths.
Why join The DO?
We are a purposeful organization with a global reach working to make an impact, where purpose, passion and your ideas matter.
You will work with an entrepreneurial, creative and international team as well as a global community of purposeful DOers from over 100 countries
We offer a competitive salary, benefits, team-building activities, professional development opportunities and flexible and remote work modalities.
Benefits include:
30 days of paid leave annually (based on a five-day working week)
500 EUR personal development budget + 2 extra days of paid leave for personal development per year
Team development budget
Company pension scheme (“Betriebliche Altersvorsorge”)
Possibility for mobile work (on 50% of the working time)
Possibility for remote work, also outside of Germany once a year for up to three weeks
Is this the role for you? Then please submit your application via this link.
Applications will be reviewed on a rolling basis.
If you have any questions, please email us on: career@thedo.world
